Privacy policy

Effective Date: [1-December-2023]

Introduction

This Privacy Policy outlines how SentiX (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses personal information when you visit, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational procedures, or legal requirements. The revised Privacy Policy will be posted on the Site, and we will update the "Last updated" date accordingly. Please check back regularly for updates.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with our Site. In addition to specific uses outlined below, we may use this information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users.

What Personal Information We Collect

The types of personal information we obtain depend on your interactions with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. The categories and specific types of personal information we collect include:

  1. Information We Collect Directly from You:

    • Basic contact details (name, address, phone number, email).
    • Order information (name, billing address, shipping address, payment confirmation, email, phone number).
    • Account information (username, password, security questions).
    • Shopping information (items viewed, cart contents, wishlist).
    • Customer support information (communications content).

    Some features may require direct information submission. You may choose not to provide some data, but this may limit your access to certain features.

  2. Information We Collect through Cookies:

    • Usage Data collected automatically through cookies, pixels, and similar technologies. Usage Data includes device information, browser information, network connection details, IP address, and other interaction-related data.

  3. Information We Obtain from Third Parties:

    • Information from vendors and service providers (e.g., Shopify).
    • Data from payment processors to fulfill orders and process payments.
    • Information collected by third parties using online tracking technologies when you interact with our Site, open emails, or click on advertisements.

    Information from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy or policies of third-party-provided information.

How We Use Your Personal Information

  1. Providing Products and Services:

    • Process payments, fulfill orders, and manage accounts.
    • Send notifications related to your account, purchases, returns, exchanges, or other transactions.
    • Facilitate shipping, returns, exchanges, and enable you to post reviews.

  2. Marketing and Advertising:

    • Use personal information for marketing and promotional purposes.
    • Send marketing, advertising, and promotional communications through email, text, or postal mail.
    • Tailor Services and advertising on our Site and other websites.

  3. Security and Fraud Prevention:

    • Detect, investigate, or take action against fraudulent, illegal, or malicious activity.
    • Account security responsibility lies with users; sharing credentials is discouraged.

  4. Communicating with You:

    • Provide customer support and improve Services.
    • Be responsive, provide effective services, and maintain our business relationship.

Cookies

Like many websites, we use Cookies on our Site. Refer to this for details on Cookies related to Shopify. Cookies help power and enhance our Site and Services, remember actions and preferences, and run analytics to understand user interactions. Third parties may use Cookies to tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies, but settings can be adjusted. Note that blocking Cookies may impact user experience and functionality.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances:

  1. With Vendors and Third Parties:

    • IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping providers.

  2. With Business and Marketing Partners:

    • Partners like Shopify for services and advertising, in accordance with their privacy notices.

  3. Upon Your Direction or Consent:

    • Disclosures you request, such as shipping products or through social media integrations.

  4. Within Our Corporate Group:

    • In our legitimate interests to run a successful business.

  5. In Connection with Business Transactions:

    • Merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect the Services